ACC national blunder hits BOP

An over-payment blunder has meant late nights this week for Tauranga ACC staff.

Local Accident Compensation Corporation staff were investigating BOP claims after a national error revealed that 170 ACC clients will lose their weekly compensation, due to a 2006 court case only now being acted upon.
The mistake was only discovered after an inquiry from a Select Committee member in March this year.
'We incorrectly paid weekly compensation to people when the law did not allow us to,” says ACC chief executive Dr Jan White.
'What the court clarified is that ACC can only pay weekly compensation if people have a job at the time they are injured,” she says.
The issue is about people who have stopped work because of the effects of an injury they received earlier, at a time when they were not employed.
'We should have acted immediately after the court issued its decision, but due to an internal oversight, we didn't. We're very sorry for this error,”
says Jan.
As a result of the investigation, ACC found 170 of its clients are incorrectly receiving weekly compensation.
The corporation is now contacting them to explain the situation, and since March had stopped any further people in this position being given weekly assistance.
Because the loss of their weekly compensation will have a significant impact on their clients' lives, ACC will give them time to adjust by continuing to pay weekly compensation until the end of October.
'None of the people affected will have to repay any of the weekly compensation that they have received,” says Jan.
'I also want to stress that all other ACC entitlements they are eligible for, such as medical help, will continue. It is the weekly payments and vocational rehabilitation which is only provided to people getting weekly compensation that are affected,” she says.
Anyone who thinks they might be affected by this change, who has not yet been contacted by ACC should call their case manager or free phone 0800 101 996.
'We would have liked to have seen all affected clients personally before making this public,” says Jan. 'Particularly as many of them have suffered significant emotional trauma. Unfortunately media knowledge of this situation has led us to issue today's statement. Despite starting the process of contacting the affected clients last Tuesday, we have not been able to contact all of them.”

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