This week the Mount Hot Pools has been awarded the Tripadvisor Traveller's Choice Award, ranking the iconic facility in the top ten per cent of attractions worldwide for ten years running.

The coveted achievement celebrates businesses that consistently deliver fantastic experiences to their customers.

Formerly known as the Certificate of Excellence, the Traveller's Choice Award acknowledges businesses that have earned great reviews on Tripadvisor over the last 12 months. These businesses make up the top ten per cent of businesses listed on Tripadvisor.

In August 2019 the Mount Hot Pools was inducted into the Tripadvisor Hall of Fame for its continued achievement.

This is now the tenth year the hot pools have been recognised, but the last year was different to the others as the reviews and ratings have largely come for locals and domestic tourists.

Mount Hot Pools Manager Matthew Strange is ecstatic with the news, especially as the country is currently in another Alert Level 4 lockdown and the much loved facility is currently closed.

'The news is very welcomed during this tough time," says Matthew. "It acknowledges the hard work our team put in 364 days a year to create a fantastic all-round customer experience.

"It's great to be recognised for our cleanliness, presentation, and friendly-staff. We can't wait to re-open and welcome visitors back into the facility in Alert Level 2.”

Chief Commercial Officer at Tripadvisor, Kanika Soni, congratulates all the 2021 winners during what has been a testing year for tourism.

'I know the past year has been extremely challenging for tourism businesses," says Kanika. "What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilizing technology to prioritize guest safety.

"The Travellers' Choice Awards highlight the places that are consistently excellent - delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working.”