A family with five people who caught COVID-19 has described their shock and fear as they dropped everything to rush into quarantine.
All eight members of the tight-knit family - two grandparents, their daughter and five children - went to the Jet Park quarantine facility after four of the children and their 74-year-old grandfather caught the novel coronavirus at the height of the August outbreak.
The man's wife says the family were in shock when the first two children, aged 14 and 17, contracted it.
"Once my grandchildren tested positive I was very frightened. I was scared ... it would get worse."
They had been a close contact of someone with COVID-19 and had initially tested negative.
But the woman's daughter says the family stayed vigilant and went to their GP a few days later, when the teens developed flu-like symptoms.
"From then I guess you could say chaos hit us. This was the first time and we were so in shock and didn't know what to make of it."
They had to try to take in all the advice suddenly coming their way from the Ministry of Health and act quickly to go to the Jet Park quarantine facility.
Few people from Auckland's August cluster have spoken publicly and the family wants to stay anonymous.
How the virus spread within the family
The teens caught the virus about 10 days into the level 3 lockdown. Their grandmother went with them to the Jet Park to care for them.
Shortly after, her husband became sick and arrived at the Jet Park too, but had to quarantine in a different room because he had caught the virus later.
"We were very worried because ... we knew that the disease was more severe in those over 70," says his daughter.
And he did get very sick and had to be rushed to hospital twice. His wife, who was not infected, was not able to go with him.
"To be honest, I was very, very sad - and a little bit angry too. All we could do was just pray and wait," she said.
He is now doing well, but still recovering.
The couple's daughter and the remaining three children were last to arrive at the Jet Park facility but the family was split across three rooms.
That was one of the hardest things, the woman said.
"We are a big family and we do everything collectively... There was a time where we hadn't been together as a whole family within a month. It took us a whole month to finally get back together under one roof, to share a meal together, to spend quality time."
Despite that, they were glad they were in their situation together and were sometimes able to go outside at the same time, even if it was at a distance, she says.
Impact on Pacific families
Ofeira Taule'ale'ausumai is a Whānau Ora support worker for The Fono, a health and social services provider with a Pasifika focus.
There were many Pacific people in the August cluster and Taule'ale'ausumai provided support to 40 families, including this one.
Many were in deep shock at catching the virus and having to suddenly uproot their lives with very little time.
"For some of them it happened within a matter of hours, within a day - okay, pack your stuff, you're going. And it was just so overwhelming, it was so much for them to think about," Taule'ale'ausumai says.
"We were ringing them and they would be saying 'I'm getting in the car, I'm on my way to Jet Park'."
People were worried about who would care for their elderly parents, or their pets, or who would look after the house or pay the bills.
Taule'ale'ausumai and her team helped with all of that, supporting those in quarantine and those let behind.
The family with five positive COVID-19 cases said they were well supported by The Fono's team, and the DHB, nurses and staff at the Jet Park quarantine facility.
They said though the children missed going to school, they coped well.
The family hoped people would stay vigilant against the virus which remained a threat.