It was interesting to read J. Hellner's letter on November 9, re Bella Vista questions.

Yes, the homeowners have accepted the council settlement so they can move ahead. However, ‘happy' is not a word our daughter and husband would have chosen!

Okay but not okay is how they described their settlement. They have lost an extra lot of money through incompetence.

This family were transferred to Australia with work originally, and were making plans and looking forward to moving back home to be supportive of my husband and myself.

The money they had saved to make this move has now been swallowed up.

Our son-in-law has had to take time off work and make three trips to New Zealand in this last year, which has added to the cost.

This affair has taken its toll on them (and us) physically and emotionally, and should never be allowed to happen to again. It is not a good look for Tauranga!

A Palmer, Pyes Pa