A tearful landlord has described her frustrations and fears after enduring an 'absolutely unbearable time” with short term holidaymakers at a luxury Mount Maunganui apartment.

The landlord, who does not want to be identified, is considering 'not letting any more” after a six-day, short-term stay turned abusive and bad.

The landlord of a Mount Maunganui holiday apartment has hit back at claims made by the Borich family.

'I am a genuinely nice person who has been stressed out of my mind all week,” they explain. 'And I am scared for my property and I am having the locks changed.”

The story began when the Borich family from Auckland called The Weekend Sun accusing the landlord of trying to hound them out of the apartment before their six-day holiday was up.

They also accused the landlord of hiking up the bond and wrongfully accusing them of noise problems and breaches of the numbers permitted to visit and stay at the apartment.

However the landlord called SunLive from Canada to say they were acting on reports from the property manager.

'We did not start the fire,” says the landlord. 'And I am not even angry with them.”

The landlord says the bond was raised from $500 to $800 when it was learned 'a child had come into play.”

'This is a luxury apartment with $90,000 of furnishings and children can have spills and accidents,” they say.

'I know other landlords who won't entertain letting to families when children are involved. I also want it known that no-one has ever surrendered one penny of their bond to me in all my years of letting. I am that sort of person.” That despite minor breakages and stains left by tenants.

The landlord said they went online to check Milan Borich, who booked the apartment, and saw 'a chap with tattoos who looked a bit rough and tough. But he was coming with elderly parents and he was lovely when I spoke to him on the phone.”

Then a member of the Borich family booked the apartment under another name and the bond was back at $500.

'Yes” says the landlord. 'That's because they posed as two couples from England without children. You aren't going to have a lot of damage with two couples.”

The landlord insists: 'This did not start over a bond. This started with a property manager getting a call from a neighbour with a small baby who had been screaming for four hours because of a noise issue.”

The noise, music and chat was allegedly coming from a small birthday celebration the Borich family were having and it was one or two o'clock in the morning. 'No-one would begrudge them the celebration,” they add, 'but when the parents of the baby asked them to turn it down they were abused.”

The landlord considered it to be just a noise complaint and thought: 'I can resolve this. I would have asked Milan to go to the woman with the baby, tell her it was your birthday, apologise, make nice and move on.”

But when the landlord called the family, 'there was a woman trying for a fight and I never got a chance. The woman started screaming and I told them they would have to vacate the apartment – they yelled at a woman with a baby and I can't have that.

'The only problem I had was a noise complaint at one or two o'clock in the morning and Milan wouldn't address it. He was drunk and aggressive and swore at them.”

It's also alleged the family went to the police and complained the landlord was trying to 'scam” them out of their bond and rent over the eviction.

'I was insulted,” they add. 'I just said get them out and I will give them their money back. Get them out. I have never kept a cent from a bond.”

All the time the landlord stressed that they were acting on reports from their property manager and they 'had to back them”.

Then there was the issue of people 'visiting and staying” at the apartment. 'If the family had called for permission for someone to crash on the couch I would have said yes,” they say.

'But the property manager reported a car outside the apartment overnight.”

Then yesterday, out of the blue, a conciliatory email from the landlord to the Borich family, which read: '(The property managers) have told me you got off on your way this morning.

'I wanted to thank you for being respectful for the rest of your stay. A simple apology was all that was needed, and I think it got way out of hand.”

The landlord told SunLive the Borich family doesn't understand that despite legal advice, she let them have their full stay at the apartment because 'it wasn't worth pushing anymore.”

As the email to the Borich's says: 'I have acted in good faith to your family. I let you stay because that is the person I am. It wasn't about money.”

They add: 'The fight for anyone involved wasn't worth it. But why wouldn't they apologise like normal people, why did they take such an aggressive and defensive stance when we hadn't done anything wrong?”

'I am just a genuinely nice person who has been stressed out all week.”

And in on final good wish to the Borich family, they say: 'Again, I thank you for leaving the apartment in good order.”

To read the Borich family's version of events, click here.