A new initiative launched at Tauranga City Libraries is set to support residents who need a helping hand with everyday technology, while also giving jobseekers valuable real‑world experience.

For the next 12 weeks, Digi‑Coaches wearing bright blue vests will be stationed across Tauranga’s libraries, offering free, drop‑in digital support for anyone who needs it – no booking required. Whether it’s setting up a smartphone, navigating online job applications, learning to use new apps or getting comfortable with online services, the friendly team are ready to help.

The new service is available 10am–2pm at the following locations:

Mondays, Wednesdays, Fridays: Tauranga Library and Pāpāmoa Library

Tuesdays, Thursdays: Greerton Library and Mount Maunganui Library

Tauranga City Libraries community programmes team lead Elle Reid said demand for digital assistance continues to grow.

“We’re excited to welcome our Digi-Coaches. There’s a huge demand for digital support in our community, and having dedicated coaches means we can help many more people build confidence with technology.”

The Digi-Coaches will provide one-on-one support with tasks such as email setup, form-filling, device basics, and using websites or apps.

Their presence also expands the libraries’ current Digital Drop-in sessions, offering more time and focused assistance for those who need it.

A service that supports the community

What makes the programme unique is its dual purpose: supporting digital inclusion and giving jobseekers meaningful pathways into employment.

The initiative is delivered by the Digital Inclusion Alliance Aotearoa in partnership with Tauranga City Libraries, with support from the Ministry of Social Development.

Through the “Digi-Coaches: Pathway to Employment” programme, jobseekers are placed in community organisations where they gain hands-on experience, digital training and workplace skills, including communication, time management and problem-solving.

Some coaches already have strong tech expertise and learn how to teach others effectively.

Others grow their own digital capability through the hands-on nature of the work as they assist customers with a wide range of technology needs – including online safety and privacy.

Laurence Zwimpfer from the Digital Inclusion Alliance said the programme was an opportunity not just for the public, but also for local employers.

“Employers looking for tech-savvy staff should definitely come and meet these Digi-Coaches. Bring them your digital challenges – you might be so impressed they become your next hire. Our goal is for every Digi-Coach to find new job opportunities during their placement.”

Bridging Tauranga’s digital divide

The programme is part of Tauranga City Libraries’ ongoing commitment to making digital skills accessible to all. With technology now a key part of everyday life — from job applications to banking, communication and community connection — the support aims to ensure no one is left behind.

The assistance is free and no bookings are required – just drop in.