Disabled woman denied funds for wheelchair repair

Tauranga woman Jodie Thorne has been in a 'fight' with the health system to get government-funded repairs for her wheelchair. Photo / Brydie Thompson

Tauranga woman Jodie Thorne uses a wheelchair due to having a degenerative muscle disorder, which severely limits her mobility. Her motorised, off-road wheelchair gives her independence - she can teach equestrian, take her dog for a walk, and go fishing with her husband. Her wheelchair needs repairing, but she has been denied government funding for it due to what she says is a “huge gap” in the system.

Jodie Thorne is in a “fight” with the health system.

The 44-year-old has facioscapulohumeral muscular dystrophy (FSHD) – a degenerative disorder that causes weakness in muscles.

When Thorne was diagnosed at age 12, she was unable to lift her arms, wink or whistle.

As she aged, she progressively needed to use a walking stick, a manual wheelchair and a motorised wheelchair.

“My arm muscles have deteriorated so much that I can’t push anymore.”

Her condition affected “pretty much everything”, including her shoulders, hips and core muscles.

The part-time web designer lives with her husband, Darren, who worked full-time and was her main carer.

Due to her disability, Thorne was approved for individualised funding through Enliven – an organisation that manages government-funded disability support services.

In November 2023, she bought a motorised, off-road wheelchair – which she called “the beast” – using individualised funding.

The $1500 ex-demo wheelchair had been an “absolute game-changer”.

Tauranga woman Jodie Thorne was diagnosed with Facioscapulohumeral Muscular Dystrophy when she was 12 and recently retired as a para-athlete in equestrian. Photo / Rachel Stringfellow Photography Tauranga woman Jodie Thorne was diagnosed with Facioscapulohumeral Muscular Dystrophy when she was 12 and recently retired as a para-athlete in equestrian. Photo / Rachel Stringfellow Photography

The para-classified athlete retired from equestrian in March but continued to be involved in the sport by volunteering and coaching.

“That’s why my off-road chair is so important because, obviously, I’m in paddocks ... ”

She also enjoyed going to the beach, fishing, walking the dog and doing dog-agility training.

Recently, the lift and tilt functions on her wheelchair stopped working.

“I can’t get in and out of it myself now.”

The cost to repair it could be up to $4000 or “a lot more”, which she cannot afford.

Tauranga woman Jodie Thorne uses a wheelchair due to having a degenerative muscle disorder called facioscapulohumeral muscular dystrophy. Photo / Brydie ThompsonTauranga woman Jodie Thorne uses a wheelchair due to having a degenerative muscle disorder called facioscapulohumeral muscular dystrophy. Photo / Brydie Thompson

The Government introduced changes last year, which impacted what disabled people could purchase with government funding.

According to a new rule, “people are not able to buy a support when funding for that support has been turned down by (or on behalf of) the responsible government agency”.

Wheelchairs are the responsibility of the Ministry of Social Development’s Disability Support Services.

While the Government funded her a wheelchair which worked on flat ground, “they would never fund me a chair like the beast”, she said.

“That’s the fight I’m having at the moment.”

Thorne understood there needed to be “limits” on eligible purchases, but called for flexibility as “the new rules just seem ridiculous”.

For example, Thorne said she could buy a weighted blanket or noise-cancelling headphones.

“That’s no use for me.”

She said it was “frustrating” to have an allocated disability budget but being denied the opportunity to use it for repairs.

“It’s not a luxury ... I’m asking to be able to get out of my wheelchair on my own.”

Thorne said her condition would eventually mean she could no longer do that, and her outdoor activities were hugely beneficial for her health.

“Once I lose muscle, I can’t get it back again.”

Health and disability services general manager Wendy Hoskin, of Presbyterian Support Northern, which provides services via Enliven, said it understands Thorne’s frustration “and sincerely wish we were in a position to support her within the current funding rules”.

Tauranga woman Jodie Thorne - pictured with her husband Darren - uses a motorised wheelchair to go off-road, including to go fishing. Photo / SuppliedTauranga woman Jodie Thorne - pictured with her husband Darren - uses a motorised wheelchair to go off-road, including to go fishing. Photo / Supplied

New rules came into effect last year and restricted individualised funding purchases, Hoskin said.

One of the purchasing rules said funding was not eligible for support where it had been turned down by the “responsible government agency”.

Hoskin said the government’s Disability Support Services (DSS) provided equipment to individuals with long-term disabilities.

She said individualised funding could no longer be used to purchase wheelchairs as they were the government’s responsibility.

Thorne referred to the list of approved powered wheelchairs – “none” were suitable “for the off-road terrain that my life outside of my home revolves around”.

Repairs declined as they ‘do not fit’ within guidelines

The Government’s equipment manual for disability support said funding is not available for mobility equipment “if the person had difficulty getting out and about in their community but can manage getting around in the home”.

Ministry of Social Development Disability Support Services associate deputy chief executive Anne Shaw confirmed repairs to the individualised funding-funded wheelchair were declined “as they do not fit within the current purchasing guidelines”.

She said it could fund wheeled mobility equipment to “support a person move in and around their home safely and access their community”.

Shaw acknowledged the impact of changes to purchasing rules, which were introduced in March 2024, “to limit ongoing acceleration of costs and standardise disability support funding”.The Minister for Disability Issues commissioned an independent review of DSS last year. Further work on “stabilisation of services” is under way.

DSS consulted with the community this year on flexible funding and how assessments and allocations are carried out.

“We are expecting decisions from the Government on flexible funding in the coming months.”

7 comments

Come to the Party for Funding

Posted on 19-08-2025 23:39 | By Ange57

What are people supposed to do, all this talk about mental health and well being. Living life with a disability fits into this and everyone should be able to get around regardless of if they have a normal wheelchair or a motorized one. Funding should be available despite the stupidity of lawmakers, and changing rules that affect people who just want to make the most of their lives as best they can for their own wellbeing and mental and physical health.


It's not hard to know where to draw the line on funding.

Posted on 20-08-2025 08:32 | By Roth

This person has facioscapulohumeral muscular dystrophy. What poor excuse for a society wouldn't fund the repair of her wheelchair?


Gofundme

Posted on 20-08-2025 12:40 | By Domba

If anyone wants to set up a Gofundme page I’ll happily contribute. My son in Australia is in a wheelchair and we would be horrified if repairs were denied. It’s a major form of transport and provides independence. Unbelievable.


My 2 cents

Posted on 20-08-2025 13:21 | By Mystic101

This is a disgrace for the current Government. It would be 1/2 a beer at the new pub in the beehive.


Wheelchair repairs

Posted on 20-08-2025 15:50 | By Leprechaun

I note that there are guidelines. That’s exactly what they are, and as such can be altered to suit particular needs, be-it a person’s needs or something materialistic.
Surely common sense could apply and a compromise be reached to help this lady. There are always exceptions to the rule.
I can think of one way of assisting. Part payment and an interest free loan to cover the balance. Bug us this against the ‘guidelines’ also?
Come-on guys get your heads together help this lady out.


Loss of basic human rights

Posted on 21-08-2025 20:02 | By Chanchan

This is disgusting, her chair is her independence, her mobility. What this government and these newer rules do is dehumanise those living with disabilities, forcing them to beg for basic human rights, such as wheelchair repairs. I have little faith in an upward trajectory for our whānau whaikaha, as the almost 2 years gone have shown a complete disregard for their rights and their support needs. I do hope a kind hearted wheelchair repair business owner comes along and supports.


Underfunded disability services

Posted on 22-08-2025 05:09 | By Calla

The inequality of funding in nz is outrageous. If your born disabled your under d.h.b if u have an accident your under acc. Quality of life is completely different. Acc have their needs met and some. While d.h.b funded struggle to get the bare necessities. Example a 2nd hand modified vehicle to enable a disabled person to drive costs between $80,000 -100,000 & you can get up $24,500 d.h.b funding if your eligible & if your lucky you could get up2 $45,000 from lottery commission leaving a shortfall of $30-40,000 for publicly funded disabled ppl. But acc clients get fully funded brand new vehicles and for acc clients with temporary injuries they are even eligible to have a vehicle modified to their needs to RENT! D.h.b funded disabled ppl DO NOT have their needs met


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