Every time I see Toi Ohomai advertising for their courses I feel slightly bitter.

I have recently completed a 12-week computer course through them. The course was excellent, the tutors were brilliant. My grievance lays with the admin side of this organisation.

I am still waiting for my student photo ID. Halfway through the course a lot of the students in my class were given those IDs; the rest was told to wait as they haven't arrived.

I have tried to ring Toi Ohomai, have left messages, have emailed them, and I didn't even receive a reply or phone call back.

It is a bit farcical that we learned in their course all about cyber safety and identity fraud, all the while my photo ID is floating somewhere within Toi Ohomai and I can't get to it.

I do wonder what it's being used for there.

S Hagele, Katikati.

Toi Ohomai replies:

We are sorry that Ms Hagele didn't receive her student ID card at the same time as her fellow students.The paperwork completed by our off-site courses differs slightly from those who attend courses on campus. This is one that got away. We have been in contact with Ms Hagele to reassure her that there has been no breach of security. No ID card was created so she should have no concerns about her cyber identity in terms of how Toi Ohomai manages student data. We are thankful to her for raising this issue with us as her experience has provided us with the opportunity to review our policies and processes to ensure that every student gets the ID card they require.

Dalice Rose-McSeveney, Student Administration & Services Manager, Toi Ohomai Institute of Technology.