Duncan Evans is quite right when he states that TrustPower overcharge. The TrustPower community relations manager G Purches is mischievous when stating that Duncan's case is an isolated one and that one cannot 'create generalisations based on one person's accusations”. This last comment is nothing but meaningless PR fluff created to mislead.

Is it not more to the truth, that TrustPower overcharge their ‘trusting' customers by almost exactly the amount of the annual TECT cheque and then give that overcharged money back at the end of the year in the form of the TECT cheque? I am not sure why people are thankful for getting that cheque when, as I believe, it is their own money? I think gullible people are conned into believing, that TrustPower is rewarding them for being good customers and staying with them. It's all about the use of the word ‘Trust' in Trust Power and T.E.C.Trust. Trust us, we look after you.

Numbers suggest that TrustPower merely pay back what they overcharged their customers in the preceding 12 months. The interest on that money is presumably allocated to something other than reducing power charges?

Furthermore, should one leave the area served by TrustPower during the TECT year, TrustPower will keep your contribution towards the TECT cheque as a penalty.

Good on you Duncan Evans for standing up and speaking up. I don't like it when corporate PR chaps publically and dishonestly denounce and rubbish their customers' sincere and factual comments just to hide any ulterior interests.

Jurgen Giess