The closure of the Mount I-Site by Tourism Bay of Plenty aided and abetted by Tauranga City Council ranks as the most widely unpopular action in a long history of neglect of our visitors.
The German visitors whom I met at the Willow Street I-Site were not pleased that they had been given the useless visitor map which clearly indicated that there is an I-Site in Salisbury Avenue although it closed six months ago.
These hapless visitors drove 6km to the non-existent Mount I-Site and then 6 km back to Willow Street for information. Having used many very good information centres throughout Germany I fully understood their anger at the poor information service given by the Willow Street I-Site .
Such treatment of visitors gives a whole range of new meanings for the I in I-Site such as Insensitive, Inaccurate, and Inconsiderate. A quick glance in a dictionary gives thirty or more applicable I words for the Impoliteness of TBOP.
Where Tourism BOP is concerned it has never yet meant Information that you can trust. Tauranga City Council should take steps to thoroughly review its contract with TBOP and the allocation of over one million dollars annually for such Inexcusable Ineptitude and Incompetence.
Without doubt an overwhelming majority of Mount residents and ratepayers would agree that firm Council leadership is needed to immediately restore proper I-Site service at the Mount for all visitors and local folk as well.

Samuel Smith, Otumoetai.