In a move expected to benefit the wider community, two long-standing social service agencies have officially moved into a shared, purpose-built premises at 126 Eleventh Ave, Tauranga.

Family Works and Enliven – both operated under the umbrella of Presbyterian Support Northern – began working from their new location on Monday, May 12.

The move marks the first time the two services have been co-located in Tauranga, despite years of collaboration.

Family Works provides counselling and social services for children and families, while Enliven delivers home-based support and individualised funding services for people living with disabilities or requiring care at home.

PSN chief executive Shaun Greaves said the centralisation was a strategic and community-focused step forward.

“This is the first time in Tauranga we’ve brought these two vital services together under one roof,” Greaves said. “The site has undergone a full fit-out to ensure it meets the therapeutic and practical needs of both our staff and the people we support.”

The move follows the ending of Family Works’ former lease at the Hillier Centre in Mount Maunganui and relocation of Enliven from Chadwick House in Greerton.

Staff and supporters at the blessing and opening of the new Tauranga office at 126 Eleventh Ave for the Presbyterian Support Northern services Family Works and Enliven on Monday May 12, 2025. Photo/Brydie Thompson.

Family Works’ Bay of Plenty area manager, Julie Peake, said the new location offers both logistical and therapeutic benefits.

“It’s central and close to key arterial routes, which is important as our staff regularly travel to schools in areas like Te Puke and Maketu. And with nearby public transport, it’s also more accessible for the families we support.”

Family Works’ services include counselling and social work for children and families, Women Against Violence Education, Social Workers in Schools, Parenting Through Separation and the Restore programme.

The new building has been transformed from its former use as a radiology clinic, with blocked-out windows now replaced by natural light – a crucial element for trauma-informed care.

“There are dedicated counselling rooms, including a specially designed kids’ room with toys for play therapy,” said Peake. “Natural light is important in creating a calming, safe space for children who have experienced trauma.”

The facility includes four therapeutic rooms, a shared training and programmes room, and a meeting space. Family Works has 16 staff on-site, while Enliven has seven office-based staff with a wider team of 170 support workers operating across BOP and beyond.

Enliven’s southern area manager, Heather Mitchell, said the move strengthens an already close working relationship. “In Rotorua and Taupō, we share buildings with Family Works, and in Waikato, we have the day service beside us. Now here in Tauranga, we’re finally able to work together. This is just the best thing.”

Greaves emphasised the wider impact of the move.

“It made sense for the two services to be together, which can only be good for the community.”

The new facility is easily accessible, offers ground-floor entry and client parking, and was designed to create a warm and welcoming environment for individuals and families facing challenging circumstances.

“We’re excited about the fresh start and can’t wait to welcome people to our new home,” Greaves said.