A recent visitor to The Mount called at the Willow Street I-Site to pick up a map which clearly showed the location of the Mount I-Site in Salisbury Avenue. Following the I direction sign at the Salisbury Ave/Maunganui Road roundabout he easily found the The Mount I-Site building, but it was shut. A curt note on the door told him to go back several kilometres to Willow Street for information and bus ticket purchases. Understandably he left The Mount in disgust angry about the time and petrol he had wasted..
This is no way to treat our visitors because such extreme discourtesy will be the unpleasant image which travellers will spread far and wide about Tauranga.
The incompetent person or persons responsible for such a stupid decision as the closure needs to relinquish any positions held in the field of promoting Tauranga's image.
If Tourism BOP cannot manage to maintain both of our I-Sites on $290,000 it may be time to review staffing levels or let the bus companies employ their own staff to sell bus tickets. A former I-Site staff member said that the return on the ticket sales agency is hardly worth having when the salaries of extra staff employed for this duty are taken into account.

Samuel Smith, Otumoetai.