Rotorua MP Todd McClay wants the government to do an urgent "stocktake" of how many gang members are in the city's emergency housing after three government departments and agencies were not able to report the number.

The information arose out of a series of parliamentary written questions submitted to ministers by McClay, supplied to Local Democracy Reporting.

Rotorua mayor Tania Tapsell says she welcomes reassurance that government agencies "know who is going into Rotorua motels" and are minimising the risk of harm.

The Ministry of Social Development says it takes safety seriously and keeps in "regular contact" with moteliers and agencies like the police and provides housing assistance to anyone who needs help, including gang members.

On 1 July McClay asked Police Minister Chris Hipkins if police are informed of how many gang-affiliated people lived in contracted emergency housing motels in Rotorua, and if so, how many.

Hipkins replied there is an "understanding" between support services, MSD and relevant government agencies and they advised the police about known gang members in motels, although he said that had not occurred to date.

Chris Hipkins says as far as gang members in motels is concerned, agencies have an "understanding". Photo: RNZ / Angus Dreaver.

On 28 July McClay asked if police had a record of how many people on the national gang list were living in Rotorua emergency housing motels.

Hipkins replied police did not hold that data as it would require MSD to regularly update police or the gang intelligence centre on the addresses of all emergency housing locations and the names of those residing at each address, information that could change daily.

McClay also asked, on 9 June, how many police callouts there had been to motels in Rotorua in the three months prior and how many of those were gang-related.

Hipkins replied police did not record whether a callout was to an emergency housing motel as they were categorised as residential addresses.

He said the answer could not be provided as it was not readily available, would require considerable effort to compile and it was not in the public interest to obtain it.

McClay also asked several questions about the number of arrests at 14 motel locations - now used for emergency housing - every year since 2016. In response, Hipkins said the police did not break data down to that level as it could breach the privacy of individuals - in particular, victims of crime - or harm commercial interests.

McClay also asked Social Development Minister Carmel Sepuloni how many gang members were living in contracted emergency housing motels. She replied gang membership information was "not centrally recorded" by MSD and to procure the information would require a manual search of all client records, the time and expense of which she did not consider in the public interest.

Housing Minister Megan Woods was asked whether the Ministry of Housing and Urban Development (MHUD) was informed of the number of gang-affiliated people living in MHUD-contracted emergency housing motels.

The answer was: "No, [it] is not informed."

McClay told Local Democracy Reporting he believes it's concerning "nobody knows what's going on" with gangs and crime in the motels.

In McClay's view, the government is "making excuses and letting down Rotorua" and he called on ministers to do an urgent "stocktake" and answer all of the questions he had asked.

He says it's important for the town, its reputation and public safety.

"The government has said it's too hard and we will not ask for the information to answer these questions. It's not good enough."

Rotorua mayor Tania Tapsell says it's a matter of ensuring a safe place for motel occupants as well as neighbouring residents.

"It would be good to have reassurance that government agencies know who is going into Rotorua motels and are ensuring the few that may be high risk won't cause harm to others."

Tania Tapsell wants reassurance high risk people won't cause harm to others. Photo: LDR / Felix Desmarais.

She says she has asked for "better transparency of information" and hopes to achieve this through the Rotorua Housing Accord.

"We have made significant progress towards finding a solution to the emergency housing issues ... and I look forward to confirming this with [Housing] Minister Megan Woods later this week."

Evolve spokesman Ryan Gray says housing is a human right for all, including gang members.

He says while Rotorua addresses its housing supply issues, what matters is that "people feel safe in emergency housing" as well as nearby, and more needs to be done to ensure that.

"Social service agencies ... need to ensure that they are working to keep people safe by putting the right people in the right places with adequate support."

Gray believes negative rhetoric does nothing to address the main issue, increasing the supply of housing.

Ryan Gray says more needs to be done on ensuring people feel safe, both within emergency housing and nearby. Photo: Riley Claxton / Supplied.

Criminal activity, safety threats taken seriously

MSD housing group general manager Karen Hocking says the ministry is in "regular contact" with moteliers and agencies like the police to proactively identify issues and respond to problems.

"We ... encourage [motels and clients] to contact us if they experience problems or feel unsafe in their accommodation."

She says all reports of criminal activity or safety threats are taken seriously and violent or criminal behaviour should be raised with the police.

"We want people in emergency housing to feel safe. Anyone who is not feeling safe should get in touch with us immediately and we will work with them to find alternative accommodation, if available.

"As part of our work with the Rotorua Housing Task Force, the ministry is sharing appropriate information with [the] council on emergency housing motel use.

"Our ongoing work with [the] council, Te Arawa iwi and our partner agencies includes work on an agreed set of objectives to improve the well-being of whānau in emergency housing, as well as reducing any impacts on the wider community."

Hocking says the ministry helps people if they are in urgent need and homeless "regardless of who they are" - including gang members and their families.

She says people applying for emergency housing support are assessed on their eligibility and personal situation, and case managers might ask about gang affiliation, but clients can choose whether or not to disclose it.

If they did, it did not affect their eligibility for emergency accommodation.

"If someone tells us they are affiliated with a particular gang, we may not recommend accommodation where we know associates of a different gang are already guests."

She says some accommodation providers, which are private businesses, can have rules which the ministry expects people to follow.

"Some providers may not wish to provide accommodation to gang affiliates."

-Local Democracy Reporting is Public Interest Journalism funded through NZ On Air