The Tauranga City Council’s contact centre team has won ALGIM’s Customer Experience Best Team of the Year Award.
They took out the number one spot ahead of 78 other council’s contact centre.
To enter the awards, manager of customer services Margaret Batchelar says they had to provide a submission that covered topics such as leadership, team morale, team development, team performance and innovation.
“It was judged by a panel of judges that included a member of the ALGIM executive as well as industry specialists with local government customer service knowledge and experience.”
Margaret says winning this award is a huge endorsement for the contact centre and the organisation as a whole.
“We are very proud of the contribution the team makes to the organisation and the high quality of customer service delivered to the community.”
To win the award again next year, she says they will continue to be focused on improving their customer experience delivery.