Spark faces charges for alleged over-billing

The court action alleges breaches of the Fair Trading Act. Photo: RNZ/Kim Baker Wilson.

Spark is facing legal action for allegedly overcharging thousands of customers.

The Commerce Commission is filing court proceedings against the telecommunications company.

The commission has laid 11 charges against Spark New Zealand Trading Limited (Spark) over alleged breaches of the Fair Trading Act.

These include incorrect billing for broadband data as well as for customers leaving the provider, and the incorrect rollout of a credit for new users.

Spark has already refunded more than $1 million to affected customers and donated more than $260,000 to charities.

Chief executive Simon Moutter said he was disappointed the commission did not accept a settlement payment to acknowledge its errors.

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2 comments

Nice one.

Posted on 10-07-2018 09:26 | By Marshal

If they keep this up they will need to reinvent themselves again . Maybe check all the other like minded telco's . And don't take any notice of the donation, it is just a con.. Do the right thing and fine the $30,000,000 it will be a drop in the ocean to them .. lol


Another one

Posted on 10-07-2018 13:16 | By Slim Shady

Rort after rort. Seems to be the Kiwi way.


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