Re: ‘The day the mail didn't get through' (The Weekend Sun, April 8) regarding lost mail.
My sympathies go out to Patti Homan of Brookfield. I also live in Brookfield but my main grievance with the NZ Post is the Mail Redirection Office, being one of the reported 406 orders received by Auckland/Tauranga transfers.

My son, wife and I moved in on November 14 last year, by the middle of December not having received expected mail, I asked a friend to call at the old address in Auckland only to find 15 pieces of mail, plus one parcel sitting there.

Firstly, none of it should have been delivered with the order in place; and secondly I thought people could be prosecuted for illegally holding other people's mail. That aside, my friend diligently readdressed everything and her daughter handed it into Henderson Post Office with a rubber band around the mail.

During the next month, I received the parcel very quickly but very slowly six more pieces of mail. The other nine pieces could be anywhere on the planet.

As it was during the holiday period, there could have been more mail missing that we don't even know about, as I write to various people in Germany, England and America.
I find this appalling service and would be interested to know how many of the applications received in Auckland have had similar trouble, especially after paying four months' fees and no answers to letters written to the Mail Direction Office.

M Chicken, Brookfield