A Tauranga father and husband has spoken of his frustration at the lack of support for his family after a home invasion left his wife and two-year-old daughter severely traumatised.

The woman feared for her life, as well as that of her daughter, when a man broke into their Welcome Bay home at around 10pm on October 24.

The couple are still dealing with the trauma of the home invasion. Video and photo: Tracy Hardy.

The woman was lying in her bed when she heard the sound of glass smashing. She went to investigate the noise and saw small holes in a window pane .

With phone in hand, the woman called 111 and ran straight to her daughter's room.

The intruder managed to smash the window in the spare room and climb in – directly opposite her two-year-old daughter's room, where she had barricaded herself in.

'He tried to get into the room and said ‘I'm with the Illuminati, I've been sent here to kill you, I'm going to kill you'.

'He just kept trying to open the door and I was yelling at him to go away. My daughter was just screaming. She kept putting her head under the blankets, screaming.” Read more here.

The man was arrested by police and has since been remanded in the custody of the Henry Bennett Centre after having surgery to cuts he sustained when he broke into the house.

Nearly a month after the incident, the couple are still picking up the pieces.

The victim's husband says his daughter still wakes up in the middle of the night screaming.

He says he has been fobbed off by just about everyone he has turned to, to try and get support for his family.

'One day my wife called Victim Support and got told ‘I'm a bit busy at the moment, can you google grief counselling.

'We have been to the doctor and put on ACC, then they (ACC) have sent a letter back saying because my wife wasn't actually stabbed in the home invasion that they are not going to give any grief counselling.

'Which I think is a bit rats, because my daughter wakes up about very hour on the hour still, and my wife is, as soon as it gets dark, is sedated so she can sleep.”

The couple are even waiting to hear back from Tauranga City Mayor Stuart Crosby to see if there is anything he can do to help.

'I am trying to push any buttons I can to get help for my family and it seems to be falling on deaf ears.

'I think the whole system sucks. At the moment I am paying my excess plus $300 a week almost on counselling for the three of us and no assistance is being given.

ACC and Victim Support have come through with nothing.

'I just moved down from West Auckland for a better life and there is no support whatsoever.”

The couple want the story to go public because they don't want someone else going through the same situation he is facing.

'I just want to blow it open because if it ever happens to another family, I don't want them to go through the same thing we're going through.”

Victim Support chief executive Kevin Tso deals with victims in the initial instance of the crime.

'It's not generally their policy to comment on individual cases," explains Kevin.

'They support people affected by trauma or crime by providing emotional and practical support, information, financial assistance, referral to other support services, and advocacy for the rights of victims.

'More specifically, we provide emotional first aid and practical support at the time of crisis.

'We also provide financial grants to reimburse costs after some serious crimes.

'Referral to counselling and other services is also available, as is help towards organising travel and accommodation if required, to help deal with grief, loss, trauma and shock.”

The service also offers follow up on well-being / safety after crisis and further emotional and practical support if required, specialist support following a homicide, and advocacy with other organisations.

'Our free 24/7 nationwide community response service is offered to people who need us no matter where they live in the country.

'Our service to victims is primarily delivered by volunteer Support Workers who are managed and supervised by paid staff coordinators.”

Staff also provide debriefing, supervision, case management, coaching and regular training to the volunteer Support Workers.

'Dealing with a crime or trauma can sometimes be a lengthy and complicated process,” says Kevin.

'It's widely accepted that victims of crime who are not provided adequate support in the aftermath are at greater risk of experiencing things such as post-traumatic stress disorder, depression and repeat victimisation.”