A mother is appealing for owners of Tauranga Crossing to review the safety of the centre, after wet weather conditions caused her daughter to slip and injure herself.
Megan Lewis says her five-year-old daughter had just gotten out of the car, when she slipped.
“We got out of the car, it was belting down with rain, and my daughter stepped onto the grey concrete footpath and completely flipped over and knocked herself out.
“I took her straight to the doctor, who confirmed she had a concussion and said I needed to keep an eye on her.
“He says she's likely to get double black eye bruising from the accident.”
Megan says she isn't impressed with the way management handled the incident when she reported it.
“I felt as if the centre manager just laughed at me when I reported it. A woman said she would take my details down and someone would contact me.
“About half an hour later a man rung me, said he offered his deepest sympathies. I asked what that would do.
“I want to know this isn't going to happen to another parent. When I spoke to a few ladies who work nearby, they say people fall over in the same area all the time.
“My daughter was in bare feet at the time, but another lady says she was in full shoes and the same thing happened to her.
“There's no caution signs and no grip tape. The council can't do anything because it is private property.
“If it would have been my 70-year-old grandfather who slipped, he would have been seriously injured. Something needs to be done.”
Tauranga Crossing senior asset manager Graeme Gunthorpe says they are extremely sympathetic of Megan and her daughter.
“We extend our deepest sympathies to this parent and her daughter.
“The safety of customers shopping at Tauranga Crossing is our top priority. We have a comprehensive health and safety policy.
“We have passed all council non-slip testing and continue to apply non-slip floors on a regular basis. We do have non-slip treatment applied at least once a year.”
He confirmed the centre does not currently have slip caution signs.
“The parent in this incident did not give us any details, we were only told the child fell, they didn't specify where it happened or what the child was doing and without this information it's very hard to assess.
“Had we been provided with more information, we certainly would have had another inspection of the slip properties at that area.”