Bay of Plenty Civil Defence officials are looking into a technological glitch that saw subscribed residents go without a scheduled regional emergency management test notification at the weekend.

Bay of Plenty Civil Defence operates a free subscription-based, text message and email alerting system to let subscribers know if there is a significant emergency in the region and what to do.

Bay of Plenty Civil Defence Emergency Management Group team leader, Angela Reade. Photo: Tracy Hardy.

During the test on Sunday, most people received their messages at about 10.15am as planned, while some did not receive them until much later.

Bay of Plenty Civil Defence Emergency Management Group team leader, Angela Reade says overall the test went well, but there were a number of lessons learned from the test.

She says the focus is now on rectifying these issues.

'Overall, we were happy with the test and most people seem to have received their text and email messages as planned.

'We are also really pleased with the buy-in from the community and the number of people who signed up to receive these alerts. This is a good sign that people are thinking carefully about their preparedness for an emergency and taking all the steps they can.”

She says they did have a number of issues including some people not receiving messages until many hours later and some people not receiving them at all.

'There are a number of possible reasons for this and we are working closely with the system provider and other relevant groups to get to the root of the problem to resolve it. This is a priority for our group at the moment.”

Angela says this is why the management group tests their systems to ensure that things run smoothly on the day.

Residents are encouraged to sign up to the service and to follow Civil Defence on Facebook and Twitter to keep up to date with the latest Civil Defence information.

'The system is robust and the nature of a test like the one on Sunday is to ensure that we can improve it constantly.

'So feedback is important – if you received the messages or if you didn't, we would like to hear from you on our website. Feedback will help us get a better handle on where and what time the issues were for some subscribers.

'A final thanks to all those who got involved with Get Ready week and took the opportunity to make sure their family and friends were prepared should a real disaster strike. We are all working towards a more resilient Bay of Plenty community.”