The woman behind Facebook-based clothing site, Kimbers Boutique, claims her site is not a scam and says she is being falsely accused by dozens of customers.
Papamoa resident Louise Watson claims Kimbers Boutique failed to deliver purchases she paid for through the Facebook based online clothing store.
Louise Watson claims more than 70 people have failed to receive items purchased through Facebook-based online store Kimbers Boutique.
But the Kimbers Boutique owner says her business is not a scam and she only withheld Louise’s items from her, offering her a refund instead, when she learnt of the Facebook page Louise had set up defaming her business.
Louise’s Facebook page “I was ripped off by Kimbers Boutique too!” currently has more than 70 members.
Explaining her side of the story, the owner says she does bulk orders fortnightly and ordered Louise’s items shortly after she received her payment at the beginning of April.
She says the items did not pass through customs in America and were returned to the suppliers.
“I gave her the option of a refund or said I can reorder her items from another supplier; Louise wanted the items.”
She says the items arrived two weeks later, on the same day she found Lousie’s Facebook site which was “slandering me and my business and publicly posting my personal details”.
“I told her I would not be sending out her items but I would refund her money and to close the group.
“She refused the refund at first for four days then accepted and would not close the group.”
The owner says she has been plagued with messages of abuse and threats from customers on Facebook.
She says she is happy to give anyone a refund but so far only eight people have asked.
“I am not closing down my business because I am not a scam and I still have my loyal customers, who have had no problems what so ever.
“I also have proof of receipts and emails from suppliers to show I have ordered customers items.”