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Tauranga resident Gabrielle Freitas is fed-up with a lack of service from internet and phone provider Orcon.
“I moved to a new house over two weeks ago,” says Gabrielle.
“I had organised for their (Orcon) services to be set-up a week before I moved and I’m still waiting for it; it’s very frustrating.
“I spent more than five hours with them on the phone and they haven’t sorted anything out.”
Gabrielle and her partner Shaun Wood need the internet at home as they both work from there.
Shaun owns an electrical company and Gabrielle is a massage therapist.
She has been using her mobile phone for the internet and to make calls.
“It costs a lot.
“I have been a customer with Orcon for around five years and haven’t had any problems, but because we moved into our own home, we required a different line and ever since we have had problems.”
Gabrielle says she requested to talk the manager at Orcon and was told she would be contacted within 24-48 hours, but she still hasn’t heard from them.
“It’s a New Zealand supplier and I don’t think it’s right to wait for two days for a reply from the manager when you have been waiting for over two weeks.”
Gabrielle says she will wait for Orcon’s response this week before making any decision about changing suppliers.
Posted on 29-09-2011 13:59 | By maccachic
Orcon customer service is worse than terrible too. Half an hour being bounced / on hold between operators who couldnt help me (plus no way go back to the main after selecting the wrong number on their usless range of options), I gave up and sent an email (with the issues from the phone call) to which I got no reply. Then the cheeky ._____ sent me an email to rate their customer service to which I replied bluntly and still no response or help from them. How hard is it to set up phone and broadband!