Alert messages not getting through

Many people are reporting not getting an alert text message following this morning's 7.1 earthquake and tsunami warning.

A 7.1 magnitude earthquake struck 130km north-east of Te Araroa at depth of 55km at 4.37am.


A tsunami warning was triggered this morning following a 7.1 magnitude earthquake off the East Cape.

The earthquake triggered a tsunami warning for areas in the North Island including the Bay of Plenty, Coromandel and East Cape.

The Minister of Civil Defence Emergency Management confirmed waves of 30cm hit the East Cape around 7am.

The tsunami warning was first issued at 6am and was later cancelled just before 8.30am.

Since then, SunLive has received numerous reports from people saying they did not get their emergency alert text message until 90 minutes after the warning was issued. Other people say they never got one at all.


Bay of Plenty Civil Defence group controller Clinton Naude.

People who have experienced this problem are being asked to email info@boprc.govt.nz

'It's great that people have subscribed to the Bay of Plenty Civil Defence emergency alerts and we encourage those that haven't to do so at http://www.bopcivildefence.govt.nz/,” says Bay of Plenty Civil Defence group controller Clinton Naude.

'It's particularly important that people keep their contact details updated – especially if they have changed service provider, or any of their handset settings, since joining.

'If people believe they have subscribed to these alerts, and their details have not changed, and they did not receive messages this morning that they email their details and this information through to info@boprc.govt.nz. This will enable us to check within the system at our end.”

According to Stuff, The Ministry of Civil Defence & Emergency Management's request for the broadcasting of a tsunami warning was not sent out until 80 minutes after the quake. By then the main tsunami wave - measuring 30cm - had already hit sections of the east coast.

MCDEM sent out its first national advisory at 5.10am but that was only about the earthquake.

"After any major event we look at potential lessons learned, and this will happen following today's event," says Civil Defence Minister Nikki Kaye.

Nikki says MCDEM is already scrutinising the current processes for national warnings and public alerts, including their timing.

"Any potential changes to current processes will be considered as part of this project."

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11 comments

Air raid sirens

Posted on 02-09-2016 11:15 | By TJ

I didn't get a text alert. I live in Papamoa and think it is extremely poor we do not have good old fashioned sirens to alert you, for this very reason!


Alerts received

Posted on 02-09-2016 12:03 | By Seriously?

My first txt alert received at 5.55am, then update at 6.14am and cancellation at 8.35am.


It is a joke.

Posted on 02-09-2016 12:08 | By jed

Tsunamis don't wait for bureaucrats to quit facebook and trademe and do some actual work. Local and national Civil defense should be ashamed.


Me too Seriously?

Posted on 02-09-2016 15:02 | By redlindyloo

3 txt alerts all at the same time as yours, and I've never missed a Civil Defence txt alert yet. Good work CDEM Team!!!TJ do you realise you have to register to receive txt alerts?


Air raid sirens

Posted on 02-09-2016 15:17 | By Peaches

Would work far better, everyone would hear at same time.Hubby and I got no emergency alert text messages, and live in Tauranga.Very poor indeed.


Alerts received

Posted on 02-09-2016 15:38 | By Jenny Woolley

My alert came through perfectly, was updated then notified of its cancellation. Well done Civil Defence - excellent job done!


Hmmm

Posted on 02-09-2016 16:08 | By philiphallen

Great to get a text warning!!! What if your phone is switched off or battery flat or God forbid your on the beach fishing or swimming, not sure cell phones are that partial to sea water


Text alert

Posted on 02-09-2016 16:29 | By TJ

Yes, I realise you need to register. I registered some time ago. When they did the last test alert, I didn't get a text. My workmate did. I emailed back then to advise. And before you ask I have emailed again this time to let them know no text received


alert

Posted on 02-09-2016 17:21 | By jaydeegee

Our landline phone rang twice which is more reliable than the mobile phone which is usually being charged overnight. Landline alert is preferable at night.


YEP - No Alert Here

Posted on 02-09-2016 18:17 | By Margot Rose

Just as well there was no tsunami as no alert for me either. Maybe they could look at updating their database or at least reviewing since there seem to be a number of us affected. No alert, no warning, no time


Those who received sms should not be smug

Posted on 03-09-2016 10:58 | By jed

I registered both phones to receive alerts. I received all the test sms they sent although several were 5 late. But I received nothing during the real event. If you did get the sms you were just lucky as many didn't. Maybe next time you won't.if you think a 'luck of the draw' approach is a good system then I don't think much of your intelligence. maybe next time a real tsunami hits you will die thinking what a great job cd does in alerting people.


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