Trustpower's misleading ads

Trustpower will plead guilty to seven charges laid by the Commerce Commission over a series of television, online and billboard advertisements the company ran in 2015.

The Tauranga-based power company ran a series of adverts between March and July of last year which the commission deemed misled consumers by not being clear enough about its ongoing broadband charges.

Trustppower:File Photo.

Promoted under the theme of ‘Good things happen when power and broadband get together', the campaign promoted a $49 a month for 12 months unlimited data broadband plan.

The commission says the $49 price was only available to customers who signed up for power and broadband at the same address on a two-year contract, but the second 12-month period would have seen consumer charged $79 a month.

Furthermore, if they wanted to cancel their contracts at any time during the two-year period consumers would incur exit fees which was only disclosed in smaller print at the foot of the advertisements.

In a statement, Trustpower says the company received outside advice before running the adverts and had acted quickly to modify them after the commission raised concerns.

The company says it is disappointed by the charges but intends to enter early guilty pleas.

The seven charges have been laid under the Fair trading Act.

You may also like....

8 comments

Dodgy

Posted on 21-08-2016 10:39 | By Capt_Kaveman

they always have been and they will never change hence why people are waking up and ditching them


Dishonest

Posted on 21-08-2016 11:15 | By thebrad

Well well well Trustpower has be brought up on charges not really surprising they stole money from me and my family by misleading us. Time to answer the bell, i hope that someone gets prison time for this, they deserve it.


For us it's a lose, lose

Posted on 21-08-2016 11:58 | By The author of this comment has been removed.

So, Trustpower get a fine of $xx. We, as consumers will end up paying the fine. Nobody wins except the shareholders.


here we go again

Posted on 21-08-2016 14:11 | By old trucker

WE will pay for this, how much work gets done in this castle,next is TCC new BAUBLE,Why not TCC move out to trust powers old building,OH thats right its not FLASH enough,and staff would not be able to go to Red Square for 1 hr coffee, or Bureta cafe,for coffee with COUNCIL car parked outside for 1 hour,with lanyard back to front,what a great life,520 staff whoa,when you want to talk to someone you cannot as they are out, or in a meeting,GOSH,believe it is a VERY TOXIC place to work,from EXworkers who just left because of BULLYING,my 2 pennies worth Thankyou.


No surprise

Posted on 21-08-2016 20:42 | By maildrop

Read their terms and conditions. No responsibility for outages and spikes. Crooks. 3rd world levels of power supply.


Goodness me?

Posted on 21-08-2016 20:54 | By GreertonBoy

Has a big company advertised something that wasn't quite true? Or, fine print you can hardly read (nor understand)? Wow.... I wonder if this is the first time ever?


New Building

Posted on 21-08-2016 20:58 | By The Sage

I guess they had to pay for their new building in the CBD somehow.


So..I may have missed the issue here....

Posted on 21-08-2016 21:25 | By groutby

....but as it is suggested by the writer of the article, there is an issue with 1) being told the charges increase in the 2nd year as agreed by both parties, 2) and/or there is a "break fee" applied to contracts broken within the agreed time between BOTH parties at time of signing;...surely it is widely accepted that you ACTUALLY READ the "fine print"?..for that it is what it is called and that's exactly where is is..IN THE FINE DETAIL..which only a complete birk would not read...so, tell me the issue here please? (FYI: no..I am not a Trustpower employee or use their broadband service)


Leave a Comment


You must be logged in to make a comment.